Frequently Asked Questions

Where should I place my garbage and recycling containers?

Please place containers at the curb with the arrows pointing toward the street (in the alley for alley pick-ups). Place the containers at least 4 feet away from any poles and or mailboxes and spaced 2 feet from your other containers. Lids on all containers should be closed in order to prevent any items from falling out or blowing out of the containers.

What time should garbage and recycling containers be out for pick-up?

Please have all containers out by 6 a.m. to avoid delays with service.

What are the Orange Hefty Energy Bags?

Hefty Energy Bag is a unique program designed to convert previously non-recycled plastics into energy.  Plastics collected through the program will be sorted at a local recycling facility and converted into energy used in cement production.

What items can be placed in the Orange Hefty Energy Bags?

Juice pouches, snack bags, microwavable pouches, cake mix liners, cereal box liners, laundry pouches, potato chip bags, frozen vegetable and fruit bags, squeezable pouches, form “to-go” boxes, foam cups, salad bags, plastic cups, plates, bowls and serving ware, dog and cat food bags, candy wrappers, pudding cups, straws and stirrers, and all other non-recycled bags.

Where can I buy the Orange Hefty Energy Bags?

You can now purchase these bags through Papillion Sanitation.  Each roll comes with 20 bags and each roll is $10.00.  We will even deliver them to you on your trash day.  If you need some of these energy bags, please call our customer service at 402-346-7800 and your customer service representative will help you.

Do you recycle glass?

No we do not. As of August 1, 2015 we stopped accepting glass.

Find a drop box location nearest you: FirstStar has 4 locations in the metro area

  1. Northwest Parking Lot at 75th and Corby Streets, Omaha, NE – Open Daily 7am to 7pm
  2. Southwest Firstar Fiber, 10330 I Street, Omaha, NE – Open Daily 7 am to 7pm
  3. Southeast River City Recycling, 6404 S 60th Street, Omaha, NE – Monday through Friday: 8AM – 4:30PM, year ’round. Saturday: 8AM – 4:30PM, Spring, Summer and Fall Saturday: 8AM – Noon, Winter
  4. Haworth Park at 2502 Payne Drive, Bellevue, NE 68005
Do you recycle electronics?

No, we do not at this time.

How often is recycling picked up?

Subscription residential recycling is picked up every other week as it lessens the wear and tear on your streets, as well as the carbon footprint.

Commercial recycling pick-up schedules are determined at the time the customer establishes an account.

What are the dates for yard waste season?

May 1 through November 30.

Can I pay my bill online?

Yes. You can pay your bill online. Please have your account number and invoice. Pay Now.

Do you take credit cards? Is there a fee? Which cards do you accept?

Yes. We take credit cards and there is no fee.
We only accept Mastercard, Visa, Discover and American Express at this time.

What if I have extra items to be picked up?

We offer bulk pick ups on Fridays only. Please call us 24 hours in advance to schedule an extra pick-up or a large item pick-up for an additional charge.
There are item restrictions, including Hazardous Waste/Restricted Items.

What are your office hours?

Our office hours are Monday – Friday 8:00 AM – 5:00 PM. We do operate on Saturdays for commercial and construction/roll-off customers, but our offices are closed.

What are your holiday hours?

When the following holidays are on a Monday, Tuesday, Wednesday, Thursday, or Friday, your service will be delayed one day:

  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day
  • New Year’s Day
What is your billing cycle?
  • Residential customers are billed quarterly.
  • Commercial customers are billed on a monthly basis.

RecycleBank FAQ

What is RecycleBank?

RecycleBank is the premier rewards and loyalty program that motivates people to recycle and to engage in environmentally-virtuous activities.

How does recycling help my community?

In so many ways!

  • Preserves the environment
  • Saves your community money by avoiding landfill fees
  • Generates revenue from the sale of recyclables
  • Reduces pollution
How do I activate my RecycleBank account to begin receiving points?

Please contact customer service for assistance.

How do I earn RecycleBank Points (Dollars)?

Your RecycleBank points are estimated on a community base.

How many RecycleBank points can I earn each month or year?

Households have the opportunity to earn a maximum of 450 points per month and 5,400 points per year.

How can I use RecycleBank points?

The RecycleBank rewards program is fluid and dynamic. RecycleBank is constantly looking for new partners to create an exciting and rich rewards program. We cannot guarantee that reward partners will participate in the program for an extended period of time. Please check the RecycleBank website frequently for reward opportunities.

How can I order RecycleBank rewards?

Shop online or contact the RecycleBank customer service department at (888) 272-2978 for assistance in ordering rewards.

What should I do if I have trouble accessing my account page online?

Please call a RecycleBank customer service representative at (888) 272-2978 for help with your account.

Will the rewards in the program change?

Yes. RecycleBank is constantly adding new businesses to better serve you and rewards are subject to change. Partners can also decide to discontinue rewards or will have limited-time offers.

How long will it take for me to receive the rewards I ordered?

Rewards will arrive within 3 to 5 business days after your place your order.

What if I do not receive my rewards within the 3 to 5 day timeframe?

Please contact RecycleBank‘s customer service department for assistance at (888) 272-2978.

Will my RecycleBank points expire?

Your RecycleBank points will accrue month-to-month for as long as you remain in the RecycleBank program. RecycleBank points expire only if there is no activity in your account for over 6 months.

Do RecycleBank rewards expire?

Some rewards have expiration dates, while some rewards are offered on a limited-time basis. Please check online (from your account page) or call RecycleBank‘s customer service at (888) 272-2978.

What do I do if I did not receive recycling credits?

If you need to report any missed credits, please call RecycleBank at (888) 272-2978.

What can I recycle?

Acceptable items for recycling are labeled on your RecycleBank container & flyers. If you do not have access to the Internet, customer care will mail you a printed list of acceptable items for the RecycleBank program.

What happens if I put items in my container that are not recyclable?

Placing items that are not recyclable in your container can negatively affect your RecycleBank account and can jeopardize the program for your neighbors.