What Happens Next?
It’s finally here! You should now have the carts you ordered and can begin using them for your landfilled trash, recycling, and compostable yard waste. If you have not received all of the carts you ordered, please call customer service at 402-346-7800. Please be patient – we are experiencing extremely high call volume and will respond as quickly as we can. Your concerns are important to us and we will get back to you. You may also email us by clicking the email button below.
If you would like to exchange your carts for a different size, please call or email customer service. Exchange of carts for different sizes could take up to eight weeks, depending on availability of the size you are requesting. USE THE CARTS THAT YOU WERE DELIVERED UNTIL WE CAN EXCHANGE THE CARTS.
You will receive a call giving you approximately 48 hours notice of when we will be out to exchange your carts. Once you have received notification that your carts will be exchanged, leave the carts for exchange curbside or within sight from the street. The cart must be empty to be exchanged.
May 28: Memorial Day – Papillion Sanitation will be closed and no routes will be running. Routes for the week will be delayed by one day. If your regular service day is Monday, you will be picked up on Tuesday, if you regular day is Tuesday, you will be picked up on Wednesday and so on. Friday customers will be picked up on Saturday.
June 30: Last day to request change in cart size.
What if this is not the size of cart I ordered or I don’t think it will work?
If your cart needs to be exchanged for a different size, you may call customer service at 402-346-7800 or email us by clicking the button below. We will give you 48 hours notice that we will be out to exchange your cart(s). Once you receive your exchange date, be sure to leave the cart(s) you need swapped curbside or within sight. The cart must be empty to be exchanged.
I received the wrong size of cart. While I am waiting for it to be exchanged, how do I put out my trash?
Please use the carts that you received until we can deliver the size that you have requested.
If you gave me the wrong size cart, am I being billed for that?
If you were inadvertently delivered an incorrect size, please contact Papillion Sanitation. You will be billed for what you ordered, not what you received. If you are requesting a change in cart size, the 15th of the month is the cut off for the billing cycle. Requests received after that date will be reflected in the following bill.
The following materials can be recycled:
(Please do flatten all cardboard boxes. No need to remove paper clips, stamps, address labels, staples, tape, wire, metal fasteners, rubber bands, spiral bindings or plastic tabs.)
(Please do not flatten plastic containers. Empty and rinse all plastic materials.)
All plastics #1–7 are accepted. (Identify plastic type by looking for the recycling symbol paired with a number at the bottom of the container.) Plastic bottle lids are recyclable and should be left on their bottles. Please do not include #7 PLA compostables.
(Please do not flatten metal containers. Empty and rinse all metal materials.)
No. Plastic bags cannot be recycled. Use Hefty® Energy Bag™ orange bags for non-recyclable bags and plastics.
Snack bags, pudding cups, candy wrappers, pet food bags, Styrofoam®, plastic ware and all other non-recyclable bags can be converted to energy using Hefty® EnergyBag™ orange bags. Simply place these items in your Hefty® EnergyBag™ orange bag, tie it shut and put it in your recycling cart. You will receive a roll of Hefty® EnergyBag™ orange bags when your carts are delivered. Additional rolls can be purchased from Papillion Sanitation.
No. We use single stream sorting, so no separation of materials is necessary.
Yes. Please rinse bottles, cans, jugs and cartons before recycling.
The following materials should be kept out of your recycling cart to avoid contaminating your recycling:
Yard waste season runs April 1 through November 30. The compostable yard waste cart can be used for landfilled trash from December 1 through March 31.
Yard waste is defined as leaves, lawn clippings, prunings, weeds and dead plant material that fits within the customer’s cart.
Branches are considered landfilled trash as they cannot be composted. If you wish to landfill your branches, they must fit in your landfilled trash cart with the lid closed. The best option for branches is to utilize the City of Bellevue’s FREE TREE DUMP located at the gated entrance just north of 8902 Cedar Island Road, intersecting at Rose Lane, in Bellevue. The FREE TREE DUMP is open the last Saturday of every month from 8 a.m.–12 p.m. Limbs and branches collected at this site are mulched for reuse at public parks and schools.
There is no limit to compostable yard waste curbside collection from April 1–November 30. All compostable yard waste that does not fit into your cart will need to be bagged in compostable brown paper biodegradeable bags and set next to your compostable yard waste cart.
We will pick up most household trash that will fit inside the container. We DO NOT take the following items:
The collection trucks are only able to handle items placed in your cart. If you have additional items that do not fit into your cart, contact Papillion Sanitation at 402-346-7800.
A large item curbside pickup may be scheduled with Papillion Sanitation for a fee. Two FREE bulk curbside pickups (of items not exceeding 60 pounds and 4 x 2 feet) are allowed per year; these can also be scheduled with Papillion Sanitation. The City will hold two annual cleanups where oversize or bulky items may also be taken for disposal at no additional fee.
The City of Bellevue recently approved a new contract for solid waste disposal that requires these improvements. These changes will improve recycling rates, control costs and provide residents increased flexibility and choice for their waste disposal services.
The new system is based off a pilot program in two neighborhoods. In these neighborhoods, recycling rates nearly tripled. With the closure of the Sarpy County Landfill, trash destined for the landfill must be transported further and at a higher cost to the City. This program will allow the City to stabilize costs for the next 10 years while increasing recycling.
Cart-based waste collection is convenient, clean and safe. Wheeled and lidded carts are easier to transport to and from the curb, resistant to tipping and improve the City’s cleanliness as they leave less opportunity for debris to blow out and animals to tear open trash bags. Automated collection of carts keeps workers off the roads and helps prevent unnecessary injury, and the ability to choose their cart size allows customers flexibility in service price—the smaller the cart, the smaller the fee. If you are not generating a large amount of landfilled trash weekly, you may see your monthly fee decrease. Residents can also select ANY size recycling and compostable yard waste carts, one of each, for no additional fee.
The new system will be in place beginning the week of May 1, 2018.
Delivery of carts will occur April 2018.
After carts are delivered, residents can switch cart sizes at no additional cost by contacting Papillion Sanitation at 402-346-7800 as long as they do so by June 30.
Additional carts may be obtained from Papillion Sanitation for a monthly fee of $9.00.
No. Residents may only use carts provided by Papillion Sanitation due to the use of automated trucks for collection. The mechanism for lifting the carts only works properly with the carts provided.
Papillion Sanitation will continue to be the hauler for the City of Bellevue, and all questions or concerns about service may be emailed to OLPPapillion@WasteConnections.com or be directed to Customer Service at 402-346-7800.
As soon as routes have been determined, that information will be provided to residents and will also be available on this website. Changes should be minimal. If your neighborhood will experience a collection day change, you will receive advance notice.
Carts should be placed at the curb the night before or by 7:00 a.m. on your service day. Carts should be kept four feet away from any poles and/or mailboxes and spaced two feet from your other carts. Lids on all carts must be completely closed in order to prevent any items from falling out or blowing out of the cart(s).
Disabled customers may request walk-up service. A request form is available from Papillion Sanitation.
If your landfilled trash cart is lost, stolen or damaged, please contact Papillion Sanitation at 402-346-7800 to arrange replacement.
Prior to your move, contact Papillion Sanitation to stop your service. Your carts should be left at the residence upon your departure for pick up by Papillion Sanitation.
If you are a new resident to Bellevue, click here to view our cart selection guide, and then call Papillion Sanitation at 402-346-7800 to request your carts.